PODIATRY-PRACTICE-MANAGEMENT5 MIN READ
Talk Through a Wait-Time Complaint
Use SBAR structure in a patient-facing wait-time conversation without sounding scripted.
Mrs. Alvarez MA post-op patient S Situation A Acknowledge R Request Front desk 38 min wait The moment Mrs. Alvarez says she should have stayed home because the doctor is running late. The response will decide whether the patient feels oriented or dismissed. 38 minutes waiting 5 minute update promise
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