Run a Tiny PDSA Before You Rewrite Scheduling
Design a small PDSA cycle for a podiatry scheduling problem with an aim, measure, test, and next action.
Small tests beat clinic-wide guesses. The aim narrows the learning A useful aim names a population, a number, and a date. "Improve reminders" is not an aim. "Raise confirmed diabetic shoe fitting attendance from 70% to 82% over two weeks" is an aim because the team can study it. The measure protects the team from vibes A reminder script can feel better and still fail. Choose one outcome measure, one process measure, and one balancing measure. For no-shows, that could be show rate, confirmation reached by noon, and staff call minutes. The cycle keeps risk low Plan the test, do…
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