Turn Callbacks Into a 10-Minute After-Action Review
Run a brief after-action review after callbacks or near misses to improve repeatable job quality.
Review the work while the evidence is fresh. The goal is not blame; it is a better next job. Intended result State the job standard in plain language. For example: patio clean, furniture protected, no chemical residue on dark objects, customer receives after photos. Actual result Use facts, not defensiveness. What did the customer report? What do the photos show? What did the crew remember doing? Difference Ask why the gap appeared. Look for checklist gaps, unclear roles, missing tools, weather conditions, rushed scheduling, or weak customer instructions. Change End with one specific adjustment: add a rinse step, change photo…
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