Pick the Metric for Multi-Location SaaS
Walk through the reasoning required to choose a fair and scalable metric for a multi-location software product.
The situation Value rises as more sites adopt the software, but users and support tickets do not rise proportionally. Your pricing needs a unit that grows for the same reason the customer wins. Framework Metric fit test Check alignment, then predictability, then edge cases. Bad shortcut Pick the easiest unit to count. The winning metric is the one that stays fair as adoption scales. A metric should track value closely enough to monetize growth without making price feel arbitrary. Alignment Most customers centralize operations into a few admins, but value grows branch by branch. Which metric starts strongest? Predictability Some…
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