Probe Beyond the First Answer
Choose follow-up probes that reveal the employee's decision path rather than accepting the headline answer.
decision-path grow-map option-reveal 4 decision-path questions 1 headline can miscode the exit 2x better odds of finding prevention points Noah says he is leaving for "a new challenge." Which follow-up sequence is strongest? Ask what salary he accepted, whether the new company has a better title, and whether he would consider a counteroffer Ask what challenge he wanted, what reality he experienced here, what options he tried, and what made the new role worth committing to Ask whether his manager knew he was bored and why he did not raise the issue earlier Ask him to rate the company culture,…
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