PROBLEM-SOLVING5 MIN READ
Dialogue: Ask Better Whys
Ask why questions that uncover process causes without triggering defensiveness.
Alex A Campaign Manager 01 Safety 02 Process 03 Control The retro 20 sec The room The launch email had the wrong date. The first question points at Alex. Blame shuts down the evidence you need for root cause. The formula 1 min Process-shaped why Event -> condition -> control
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