PROBLEM-SOLVING5 MIN READ
Use 5 Whys Without Making Up Causes
Run a 5 Whys chain that attaches evidence and stops at a controllable process cause.
Ask why until the cause becomes changeable. Anchor the Event Start with the smallest factual event you can defend. Not orders are bad, but 312 promised orders were unpicked at 4:40 p.m. Evidence Each Link A why answer without evidence is a hypothesis. That is fine, but mark it and test it before building the next layer on top. Stop at Process The useful endpoint is a process condition: missing alert, bad default, unclear handoff, brittle schedule, or absent control. Person blame rarely prevents recurrence.
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