Escalate A Process Exception Cleanly
Use process logic to route exceptions without chaos.
Live process moment A client asks for a contract exception at 5:30 p.m. Sales wants to promise approval tonight. Legal says exceptions require review. The old process says “use judgment,” which means every urgent exception becomes a personality contest. The first choice changes whether the team learns from the process or just works around it. BPMN 2.0.2 (Object Management Group) Process basics need explicit exception paths. BPMN-style thinking uses gateways and lanes to show when normal flow branches, who owns each branch, and what event closes it. This protects speed and control: normal work does not drown in exception debate,…
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