Talk Through A Root Cause Without Blame
Facilitate a fishbone conversation that explores causes across categories.
Maya M Operations lead 1 Frame 2 Probe 3 Close A customer invoice went out with the wrong tax treatment. Finance says Sales entered the wrong country. Sales says the form is confusing. Legal says the rule changed last quarter. If the meeting hunts for one culprit, the process will keep failing. The conversation can either surface the broken step or turn into another status debate. 12 open tickets handoffs owner needed Fishbone Diagram / Cause and Effect Diagram (ASQ) A fishbone diagram widens cause exploration before narrowing. Instead of grabbing the first cause, the facilitator asks across categories such…
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