Walk A Broken Handoff Back To Its Input
Diagnose a handoff failure by tracing customer, output, and input.
Live process moment At 2:20 p.m., Customer Success says Implementation “dropped” a handoff. Implementation says the kickoff notes were incomplete. The customer is on the call in 40 minutes, and the team is one accusation away from making the same miss next week. The first choice changes whether the team learns from the process or just works around it. SIPOC+CM Diagram (ASQ) SIPOC helps because it treats a handoff as an output-input pair. The upstream team produces an output; the downstream team receives it as an input. If the downstream input requirement is not explicit, both teams can be locally…
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