Write A Control Plan Lite
Turn an improved process into a controlled routine.
After fixing invoice errors, the team relaxes. Two months later, the old defect returns because the new tax validation step was never added to training, monitoring, or ownership. The improvement was real; the control was missing. The Control phase of DMAIC locks the gain. In practical process basics, control means three things: define the new standard, monitor the few measures that show drift, and specify the reaction when drift appears. Without that, the organization depends on memory and the improvement decays. The common trap is celebrating the fix and leaving the new process dependent on the people who remember the…
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