Commit to a control metric, threshold, owner, cadence, and reaction plan for one improved process.
Control check commitment Keep one process gain from drifting Use this for a workflow that recently improved but lacks a clear owner or reaction plan. The control should be close to the work and light enough to run without a project team. For [process], we will track [metric] every [cadence] because it shows drift before customers feel the defect. [Owner] reviews it. If [threshold] happens for [duration or count], [owner/team] will [sample recent cases], identify the pattern, and [reaction plan] by [time]. Name the process and gain The improved workflow is __. The gain we need to protect is __.…
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