Commit to a specific observation of actual process flow with step, wait, rework, and signal notes.
Run a 30-minute current-state walk for one live workflow. Choose a process where lead time, rework, or handoff confusion is already causing customer or team pain. Follow one real item through the stream and capture facts, not judgments. I will observe [workflow/request type] on [day/time] with [person/team]. I will capture trigger, steps, wait points, rework, handoff signals, and one customer-impacting metric. I will share the rough current-state map with [audience] by [time]. In 2 days, check whether you captured a real case, not a remembered version of the process. Refund handoff delay Follow one customer refund from Support intake to…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in