Decision Walk: Keep the Gain
Select control mechanisms that sustain an improved process without overburdening the team.
Control drift Invoice rework fell below 10 percent during the project, then rose again when the team stopped checking the new handoff field. The customer feels the drift as late invoices and repeated clarification. DMAIC Control Standard plus signal plus reaction A control plan is not a report. It tells the team how the process should run, how drift appears, who responds, and what happens next. Weak shortcut Publish a dashboard and hope someone notices. The process corrects itself before customers feel the defect. Control is the operating memory of improvement. Pick the signal Measure The team needs to know…
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