Choose handoff improvements that reduce waiting and rework without adding inspection burden.
Handoff delay Sales celebrates a closed-won account, but Implementation cannot start because success criteria, billing owner, and integration details are missing. The customer experiences the gap as silence after signing. Lean flow Ready work beats more chasing Use the current-state map to see whether the handoff problem is missing information, batch release, unclear ownership, or downstream capacity. Weak shortcut Add another status meeting Fewer chases and faster customer start. Improve the handoff by making readiness visible, not by adding motion around bad packets. Find the defect Measure Implementation says every Sales handoff is different. What do you do first? Create…
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