Sort: Value, Necessary Control, or Waste

Sort each loan-processing activity by its role in the value stream. Customer value Necessary control Waste to reduce Confirm loan terms with the customer before final agreement. Verify identity against the required compliance standard. Enter the same income data into two disconnected systems. Wait three days for a weekly batch approval meeting. Check debt-to-income ratio against lending policy limits. Provide the approved repayment schedule to the borrower. Rework applications because required employer details are missing. Document exception rationale for an out-of-policy approval.

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