Worked Walkthrough: Write a Control Plan

Missing-document rework in claims fell from 34 percent to 11 percent after an intake checklist, but no one has defined how to keep the gain. DMAIC Control: standard, metric, threshold, owner, cadence, and reaction plan. The common trap is to call the dashboard the control. A dashboard can show drift, but it does not say who responds, how fast, what sample to inspect, or how the standard changes. Step 1 Standard: every new claim includes policy number, incident date, broker contact, and required document type before it enters review. The standard defines the condition the process must maintain. Without it,…

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