Use importance and satisfaction data to identify the strongest product opportunity.
Three customer outcomes compete for roadmap attention: create first report, share report with leadership, and customize chart colors. Opportunity = Importance + max(Importance - Satisfaction, 0) The common trap is to prioritize the biggest complaint gap even when the outcome is not important enough to justify product focus. List outcomes Outcome A: create a first clean report. Outcome B: share a report with leadership. Outcome C: customize chart colors. Keep outcomes solution-free so the team prioritizes the customer job before debating features. Add importance A = 9.2, B = 8.0, C = 5.9 on a 10-point importance scale. Importance asks…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in