PROGRAM-MANAGEMENT5 MIN READ
Talk Through Change Resistance
Use ADKAR-based coaching to understand and respond to a resistant operational stakeholder.
dialogue-beats adkar-path debrief-recap Nora N Operations lead 1 Listen 2 Diagnose 3 Support Resistance moment 20 sec The moment Nora's team must adopt the new scheduling workflow, but she calls it another headquarters experiment. Her skepticism can become either a warning signal or a rollout blocker. 42
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