RACI A Launch Readiness Gap
Build a usable RACI row for a cross-functional launch readiness deliverable.
before-after role-chips try-feedback The readiness item support prepared is vague, late, and cross-functional. Nobody is sure who approves the support script. RACI: Responsible does, Accountable owns, Consulted advises, Informed receives updates The common trap is to mark every senior stakeholder as accountable. Multiple accountable owners often means no real owner. Define deliverable Rewrite support prepared as tier-1 support script approved for pilot, including top 20 scenarios and escalation path. RACI needs a concrete deliverable. Vague labels create vague ownership. Choose Accountable Name customer operations director as the single accountable role for readiness approval. One accountable role protects the decision right.…
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