Refund Routing: Choose the Few-Shot Set
Select few-shot examples that teach a classification boundary through contrast and edge cases.
Luis needs examples that teach the refund boundary. Which few-shot set will most likely fix the misrouting? Four examples: true refund approval, angry renewal complaint, policy exception escalation, and unclear request needing more information. Right. The set is contrastive and covers edge cases, so the model learns the boundary instead of the surface emotion. Four examples that are all obvious refund approvals with polished replies. Weaker. Repetition teaches the easy center of the class and leaves the failing boundary untouched. One long instruction saying angry customers are not always asking for refunds. Weaker. The rule is useful, but few-shot works…
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