PROMPT-ENGINEERING-ADVANCED5 MIN READ
Support Workflow Reliability Map
Explain how a multi-stage support prompt uses chaining, XML, few-shot examples, and reasoning checks together.
Read the support workflow map, then identify the stage that teaches the routing boundary. Five-stage support prompt chain Intake contract Role plus three XML sections 3 sections Evidence extraction Ticket facts, policy facts, missing facts, source, confidence 5 fields Few-shot classification Refund, renewal, escalation, unclear 4 example pairs Response composition Customer reply plus internal rationale 2 outputs Audit gate Unsupported claim check before send 1 pass/fail gate Structure controls authority
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