Treat Similar Housing Decisions Similarly
Apply a facts-first consistency habit to routine housing decisions.
The move: make the file explain the decision without your memory. Why consistency is the control Fair housing risk grows when managers rely on vibes. Vibes create different questions for different people, different documentation for similar cases, and different tolerance for exceptions. A consistent process keeps the decision anchored in written criteria. What belongs in the record Write facts that another trained manager could verify: dates, documents requested, lease clause, written criterion, response time, decision, and next step. Avoid labels, speculation, protected-class references unless legally relevant to the process, and owner preferences that should not drive the outcome. How to…
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