Write a SMART escalation trigger for owner approvals and property risk.
Owner approval delays for occupied-unit repairs and property-risk decisions For occupied-unit repairs above the approval threshold, if the owner has not responded by 2 p.m. the next business day, I will send an escalation with the estimate, resident impact, vendor deadline, risk of delay, and my recommended approve or decline decision. An owner has not approved a repair quote for a tenant-occupied unit by the next business-day cutoff. A vendor appointment window for a property repair will expire unless owner approval arrives today. A resident-impacting maintenance issue is waiting on owner input and the tenant update deadline is approaching. When…
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