Run PDCA on Work Order Reopens

Work orders are reopening at 17 percent across the portfolio, and residents say repairs are marked complete before the problem is actually resolved. PDCA: Plan, Do, Check, Act The common trap is announcing a new standard for every ticket before testing which closeout change actually reduces reopens. Plan Hypothesis: plumbing reopens fall if closeout requires photo evidence and resident confirmation. Baseline: 19 percent reopen rate. A plan needs a category, prediction, metric, and timebox. Do Run the closeout rule on plumbing tickets for two weeks at two buildings. Small scale makes the test easy to monitor and adjust. Check Compare…

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