PROPERTY-MANAGEMENT5 MIN READ
Use SBI When a Vendor Misses the Same SLA Twice
Give vendor performance feedback using situation, behavior, and impact.
Rosa R Vendor account manager S Situation B Behavior I Impact Vendor call 20 sec Missed move-ins Two move-in cleans missed the 2 p.m. deadline and residents were waiting for keys. General blame will not fix the dispatch handoff. 2 missed deadlines $450 credit request
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in