Run a PDSA Test on WIC Reminder Texts
Design a small Plan-Do-Study-Act test for a public health workflow change.
Missed WIC recertification appointments are high, and the team does not know which reminder change will improve confirmations. Model for Improvement: aim, measure, change idea, then PDSA test on a small scale The common trap is rolling out a new reminder everywhere and discovering too late that the message fixed one barrier while creating another. Before Change all reminder texts immediately because no-shows are too high. After Test one reminder version with one segment for two days, study confirmation and callback load, then adapt the next cycle. Plan Aim: reduce missed recertification appointments at Clinic B from 28 percent to…
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