PUBLIC-HEALTH-MANAGEMENT5 MIN READ
The Principal and the Norovirus Rumor
Use CERC principles to respond with empathy, action, and uncertainty discipline during an outbreak rumor.
Principal Reyes PR Middle school principal 1 Acknowledge 2 Bound 3 Action The call 8:12 a.m. Rumor pressure Families are texting that the cafeteria caused vomiting illnesses. The principal needs a message before drop-off ends. The first response will either calm action or feed speculation. 18 student absences 38m until drop-off ends
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