Push Back On The Average-Only Slide
Practice challenging an average-only story when the distribution is skewed.
Chris C Operations lead 1 Open the pushback 2 Recommend the statistic 3 Explain the decision impact Slide review Summary choice Chris wants a cleaner slide, but the cleaner version hides whether long delays are common or isolated. If the room sees only the average, it may fix the wrong part of the operation. Add the minimum extra statistic that reveals the shape The goal is not to overwhelm. It is to reveal whether the average reflects the typical case or masks a tail problem. Match the summary to the management question. Bad instinct Argue for more metrics without tying…
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