Turn A QBR Into A PDCA Operating Loop
Redesign a partner QBR agenda around Plan-Do-Check-Act so it produces decisions and system improvements.
The partner QBR is thorough but not useful. It reviews metrics, celebrates wins, and reopens old complaints without changing the operating system. Use PDCA to make each QBR continue the prior improvement cycle and decide the next system change. The common trap is to treat the QBR as executive theater. Slides look professional, but no one can say what process changed because of the meeting. Plan Select one issue: partner leads are rejected at 48%. Target: reduce rejected qualified leads to 25% in the next campaign. A plan needs a specific system problem and a measurable target. Do Run one…
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