Elicit a specific customer requirement before defining a quality target.
Sofia S Revenue stakeholder 1 Clarify 2 Evidence 3 Confirm Vague requirement Sofia says the report needs to feel more premium before Friday’s board packet. If you accept the adjective, you may polish the wrong thing. Customer focus Adjective → decision → requirement → evidence Quality language gets useful when it names what the customer must do and what proof shows the output works. Customer focus is specific, not submissive. Sofia: "Can you make this feel more premium?" Your reply?
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