Construct and interpret a Pareto chart from defect categories.
126 support complaints need one improvement priority by Friday. Pareto: category, measure, subtotal, sort, cumulative share, choose the largest actionable contributor. Fixing a little of every category feels fair but produces no visible improvement. Choose measure Use complaint count because the goal is reducing ticket volume. The measure must match the quality goal; cost or time would be valid for different goals. Subtotal Invoice address: 52; login: 29; shipping status: 21; profile edit: 14; other: 10. Subtotals turn anecdotes into comparable categories. Sort and read Invoice address is 52 of 126, or 41%. The largest actionable bar becomes the first…
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