Use root-cause language that shifts a team from blame to process learning.
Jordan J Ops lead 1 Pause blame 2 Get facts 3 Assign learning Defect review 20 sec The room Jordan says, "This is on Alicia; she missed the field." Alicia folds her arms, and the people who know the workflow stop talking. If the room goes defensive, RCA loses its best evidence. sentence shifted the room 6 people with process knowledge RCA language
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