Commit to a Defect Triage Routine
Build a short defect triage routine that separates containment, cause, and countermeasure.
Defect triage routine for a live quality review Five-question quality triage Containment What customer, user, or downstream team needs protection right now? Current condition What happened, where, when, how often, and how do we know? Triage level Is this correction-only, monitor-for-pattern, or RCA-needed based on severity and recurrence? Process cause Where did the process allow creation or escape of the defect? Verification What measure will show the countermeasure worked without causing a new problem? In the review, I will ask containment, current condition, triage level, process cause, and verification before accepting an action item. Use the five questions as your…
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