PDSA Pocket Cards
Recall how to plan, run, study, and act on a small PDSA test.
PDSA What does PDSA require? Just try it vs PDSA The prediction is what turns experience into knowledge. What is the smallest useful PDSA scale? Small enough to observe and adapt; real enough to expose actual workflow behavior. Often one customer, one agent, one shift, or one batch. A small test will slow us down. Your line The test is the fastest way to learn what would otherwise become rollout rework. Scale makes mistakes expensive. It frames testing as speed with feedback. It protects the quality principle by moving the conversation from assertion to evidence and next action.
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