Quality Basics Field Deck
Recall the core quality basics for defining, measuring, and improving work.
What is the first quality question? Who is the customer, and what requirement must the process meet? Quality starts with fitness for use, not internal preference. Definition Correction vs corrective action Strong quality reports name both separately. We already know the cause: someone was careless. Use when a review jumps from defect to blame. Your line Maybe attention contributed. Let’s trace where the process allowed the defect to pass so our fix is stronger than a reminder. Accepting carelessness as the cause ends learning early. It keeps accountability while reopening evidence. It protects the quality principle by moving the conversation…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in