RCA Conversation Battlecards
Respond to common RCA objections with evidence-centered language.
This was just human error. The room wants to stop at the person nearest the defect. Your line Human action is where we saw it; root cause is where the process made that action likely or undetected. Human error is a label, not a countermeasure. It separates observation from cause. It protects the quality principle by moving the conversation from assertion to evidence and next action. We do not have time for RCA. The team is under delivery pressure. Let’s timebox 30 minutes to decide whether this is correction-only, monitor-for-pattern, or RCA-needed. Skipping triage can create repeated emergency work. It…
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