Select an appropriate basic quality tool based on the quality question.
Collect occurrences Prioritize categories Explore possible causes Read variation over time How many times did each invoice defect occur today? Which complaint category creates the most tickets? What could be contributing to late handoffs? Is the pass rate changing or just fluctuating normally? Tally missing fields by intake channel for two days. Rank defect groups from largest to smallest cost. Map method, people, tools, and measurement causes. Plot daily cycle time for the last six weeks.
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