Build a Gate for a Process Change
Design a process-change quality gate with criteria, evidence, and action rules.
Workflow rollout A refund rules engine saved 11 pilot hours but mishandled two tax edge cases. Monday rollout would affect 4,800 refunds per month. The gate must value saved time without ignoring the root cause of wrong refunds. Gate design Condition + evidence + threshold + consequence A gate turns readiness into a decision rule. PDCA gives the learning cycle; RCA tells you which condition the gate must test. Vague Pilot looked good, so launch. The rollout decision becomes visible and repeatable. The riskiest known failure mode deserves the clearest gate. 01 Risk 02 Evidence 03 Consequence Choose the gate…
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