RCA Interview Battlecards
Respond to RCA resistance with language that keeps the investigation evidence-centered.
We already know what happened; someone missed the checklist. Maybe the checklist was missed, and we still need to understand what made that miss possible and why the gate did not catch it. Let's walk the sequence from requirement to output before we choose the corrective action. The response does not argue with the person. It accepts the possibility while reopening RCA around conditions, sequence, and gate failure. That protects the quality loop from stopping at blame. Blame shortcut Someone just missed the checklist, so the answer is retraining. The room wants to close with retraining. Your line Maybe. Let's…
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