Sort Symptom, Cause, and Control
Classify quality-management statements as symptoms, root-cause hypotheses, or controls.
Sort the quality-review statements by what they are doing in the RCA/PDCA loop. Symptom Root-cause hypothesis Control or gate Customer orders shipped two days late in the West region Eight invoices had missing purchase-order numbers after the template update Barcode scanner calibration drifted after last week's firmware update The approval workflow allows billing snapshots before final discount approval No order leaves packing unless scan result matches the master SKU table Hold invoice release when billing code differs from final approved CRM code Pilot users needed support to complete 18% of onboarding workflows The onboarding checklist hides plan-specific steps until after…
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