Quality Rescue Reference Deck
Recall quality decision prompts that distinguish prevention, inspection, failure analysis, and stop-work risk.
Stop-work Can you ship the good-looking ones and we will test them here? Use when a functional defect appears before delivery. Appearance is not evidence that the failure mode is absent. Your line I do not want to transfer an unknown failure mode to your team. I need to pause, identify the cause, and give you a safe option. It names the customer's risk and protects trust. Cost bucket Internal failure or external failure? Cost of Quality favors containment before delivery. Five Whys What question starts the rescue diagnosis? Do not start with the slicer setting. Why did this specific…
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