ADKAR Diagnosis Cards
Recall the ADKAR diagnosis question for common adoption symptoms.
ADKAR What five outcomes does ADKAR check? Diagnostic spine They attended training but still do it wrong. The team wants to send another module. Ask What real-work moment are they unable to perform, and have we watched that moment happen? Do not assume more Knowledge will create Ability. It sends the coalition to the performance barrier. Awareness problem vs Desire problem Different symptom, different leadership move. What question tests Reinforcement? What in the system still rewards the old behavior? Look at manager questions, dashboards, incentives, recognition, and onboarding. Sustain change acronym card battlecard comparison card
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