Quick ref: agent launch boundaries

You are approving a first agent pilot that can read customer records, draft messages, and use workflow tools. The pilot is expected to save 10 hours/week, but one wrong send to an enterprise account could create a $20,000 renewal risk. Separates routine work from consequential action so the team still gets time savings. Creates a simple approval policy that operators can understand before launch. Makes audit review easier because each boundary has a named reason. If the safe-alone bucket is too broad, the agent may take customer-facing action with weak evidence. If every action needs approval, the pilot becomes manual…

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