Recall listening moves that preserve momentum.
What is the listening loop? Attend, reflect, check, then respond. Advice comes after accuracy. Paraphrase vs. parroting Paraphrase helps the speaker think. "I do not need therapy; I need an answer." Use when reflection sounds slow. Your line "Agreed. I want to answer the right problem: is the core issue delay, surprise, or customer message?" Do not defend the technique; connect it to speed and accuracy. It frames listening as diagnosis. What is a sign listening worked? The person corrects or sharpens your summary. Correction means the shared picture is becoming more accurate.
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