Recall when to switch from listening to coaching, facilitation, or escalation.
Sounding board When is sounding-board mode enough? When the person needs to clarify their own thinking before deciding. You reflect and structure; you do not take over. Coach When should you coach? When the person owns the conversation but needs stronger words or rehearsal. Build capability rather than carrying the message. Compare Coach or facilitator? Choose by whose capability or relationship needs work. Escalation Can we keep this just between us? Your line If this is material customer, legal, safety, or serious people risk, my role has to switch from sounding board to narrow escalation partner. Do not stay in…
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