Recall the core pieces of a trustworthy towing ETA update.
ETA script TRUST What does TRUST remind dispatchers to include in a delay update? Flip for the five pieces. BLUF vs. backstory Which message should come first when the truck is late? Use BLUF: new ETA first, concise reason second. Reliability What makes an ETA update reliable? It is based on current driver status, travel time, scene complexity, and a realistic buffer. A polite update is still weak if the number is invented. Angry reply You already told me 30 minutes. Why should I believe this new time? The customer is challenging reliability after a missed ETA. You say You're…
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