Quick Reference For Switching Communication
Recall the core communication moves for switching and field coordination.
Structured challenge SBAR What does SBAR force you to include when challenging a shortcut? Recall the four parts before you flip. Check-back What three moves close a switching instruction loop? Send the exact instruction, receive exact repeat-back, then confirm or correct before execution. If the sender does not confirm the repeat-back, the loop is still open. Shortcut objection We know this device. Just do the step and call me after. A field crew is being pushed to act without exact repeat-back. Your line Hold. I need exact device-action repeat-back before execution: open 47B, not 47D. Repeat back. Letting familiarity replace…
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