Quick Reference: OFNR Phrases That Do Not Sound Scripted

OFNR What does OFNR stand for? Request vs. demand Requests preserve choice and clarify action. "So I cannot change my mind?" Use when a request sounds controlling. Your line "You can change scope. I am asking that late changes be marked clearly so QA can protect the release decision." Do not argue about rights; reconnect to the need. It separates autonomy from coordination. Which words often hide evaluation? Always, never, careless, resistant, dismissive. Translate them before the conversation.

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