Respond to towing price objections by explaining scope, risk, and legitimate options.
Scope mismatch The other company said they can do it for $90. Caller is comparing a standard tow quote to a low-clearance or complex job. You say I understand price matters. My quote includes the low-clearance setup and the time to load it without damage. If the vehicle can be safely moved to street level, I can quote the standard tow. Matching the cheaper quote without checking whether the scope is the same. It separates price from scope and creates a legitimate option instead of a random concession. Defend vs. reframe Customer says: "You're too expensive." Which response keeps trust?…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in